Congratulations. You landed a new gig with a terrific client who is not only easy going, but has the promise of a lot more work in the future. Many of her projects are small, but plentiful. You promise to get right on it and set a date for the first’s projects completion.
Deadline date comes and goes, and your client doesn’t hear from you. Two days later she sends a note asking how it’s going. You assure her things are going smoothly and your project will be done by that evening. A few days later she checks on you again and you promise completion by that evening. You contact her the next afternoon to tell her the project is ready.
Life goes along this way for a while. Your client asks you for stuff and you disappear for a while, surfacing only when she asks you how it’s going. It takes you days instead of hours to respond.
Don’t Be That Guy!
Do you know what’s happening now? Your client is worried and frustrated. She has so much to get done but now she’s not so sure you’re the right person for the job. A relationship that showed promise in the beginning is now …not so much. What happened? Poor customer service. Now your client has to choose between going with you, and worrying about whether or not the job is getting done, and having to search for someone else all over again.
If I had to choose the one trait a freelancer has to have to succeed it’s the ability to communicate, specifically, a good response time. If you promise work for Wednesday, turn it in Wednesday. If you can’t turn it in on Wednesday, contact your client to discuss why. [Read more…]